Service
OUR COMMITMENT TO CUSTOMERS
BDF Digital works alongside the customer every step of the way to choose the best solution, the one that best suits their needs, from pre-sales to post-sales.
BDF Digital is at its customers’ side during all phases of project development, from design to commissioning, thanks to a team of experienced, skilful and passionate professionals.
Our careful analysis allows us to develop innovative solutions in terms of software, hardware and firmware, anticipating times and needs: our aim is to provide our partners with the highest technology and professionalism.
We offer: after-sales service, engineering, customisation, training, a complete package of support and services, a staff of expert technicians available to customers for the commissioning of products and systems, for the design of new solutions and for training.
WE GUARANTEE
maximum flexibility
Our products can be used on any system, with perfect machine automation and maximum control precision.
WE DESIGN
customised ready-to-go solutions
Our R&D department, in addition to standard products, creates custom products to offer the best solution to meet the customer’s needs.
WE OFFER
guarantees and quality
Always up-to-date and familiar with current regulations, our Quality Team provides full customer support and pays great attention to the project feasibility studies.
AUTOMATION TECHNICAL ASSISTANCE
Technical support at your service
Our BDF Digital Service Centre, for the automation part, employs expert technicians who have been following customers’ needs for years, offering a complete support service and promptly responding to every request both in Italy and abroad.
We guarantee a fast and specialised service directly in the field for all those who require technical clarification regarding the functionality, programming, management and installation of our products.
We offer:
- Timely telephone support
- Technical support directly on site
- Spare parts at short notice
- Repair service
- Maintenance interventions
- Retrofitting
BDF DIGITAL TUTORIAL
If you need support, visit our download area where you’ll find everything you need to make the most out of your OPDEplus drives: video tutorials on installation, programming, and specific communication protocol enablements
Explore our Download Area now and access detailed videos and practical guides to optimize the use of your OPDEPlus drives!
Repair service
Do you need to repair a drive?
Do you have obsolete products or products that need to be replaced?
Get in touch with us, we are here to listen.
We offer a guaranteed and punctual repair service. We offer customised solutions, we examine, check and test the product.
For products that are out of production, contact the BDF Digital Service Centre directly to check whether the repair is possible.
Retrofit solutions
Do you want to keep up with the times?
Do you need to replace a faulty drive or one that is at the end of its service life?
BDF DIGITAL offers multiple retrofit solutions with fewer modifications to the PLC part and interfacing, ensuring a limited investment and a fast and secure return. Retrofitting becomes the alternative solution to buying new products.
CNC TECHNICAL ASSISTANCE
Technical support at your service
BDF Digital’s Customer Support Service, for the numerical control part, offers full support and promptly responds to all requests.
It is possible to:
- request prompt telephone support for an initial diagnosis
- obtain technical support on site
- order a spare part, whether new or reconditioned, for our CNCs
- request a repair or replacement of boards or components in our numerical controls
moreover, our Customer Support Service offers post-warranty contracts customised to your specific needs, to ensure maximum savings on maintenance.
Retrofitting
BDF Digital, always attentive to the quality of its products and to customer satisfaction, offers multiple Retrofit solutions to maintain the value of the investment in CNC products and to improve the plant for greater reliability, efficiency and safety.
From the most economical and limited, up to the complete Revamping of all components, we help our customers choose the most suitable numerical control: from the configuration of the CNC, to the porting service of the current PLC, all the way to commissioning, verification and calibration at the workshop to ensure lower production costs and less downtime.
TRAINING
Autonomy and continuous training in the world of INDUSTRIAL AUTOMATION
Customer support and dedicated training guarantee success and a lasting relationship. We organise customised training courses to increase the autonomy of end users.
In fact, BDF Digital offers diversified training and refresher courses as required: from simply learning about the parametrisation phases of a particular product, all the way to the transfer of software libraries, making the user completely autonomous in terms of customisation and maintenance.
We provide training activities on:
- The software that allows the drives to be configured and used optimally via PC
- The hardware, from structure to operation
- Programming, using the Logiclab5 tool, to create different applications.
As for the field of numerical controls, in order to increase productivity and exploit their full potential, we offer training aimed at:
- commissioning
- CNC use and programming
- PLC programming
Our technicians will assess the most suitable training course based on the customer’s needs.